Frequently Asked Questions
FAQs for F&I Professionals
What is AFIC?
AFIC (Automotive Finance & Insurance Compliance) provides education and certification programs designed to strengthen compliance knowledge, ethical selling practices, and regulatory awareness within the automotive F&I industry.
Who can enroll in AFIC courses?
AFIC courses are available to individual F&I professionals who want to enhance their compliance expertise and earn industry-recognized certification.
What courses does AFIC offer?
AFIC offers three certification levels:
- Foundation
- Senior
- Master
Each level builds on the previous one, allowing participants to progress through increasingly advanced compliance training.
Is there a required course order?
Yes. The Foundation course must be completed before enrolling in the Senior course. The Master course is available after completion of the required prior levels.
Can I purchase courses on my own?
Yes. Individual F&I professionals can purchase AFIC online courses directly through the AFIC website without dealership involvement.
Are AFIC courses online or in person?
AFIC offers both online, self-paced courses and instructor-led classroom training, depending on the program and availability.
Is certification included with the course?
Yes. Certification is included with applicable courses and is awarded after successful completion of the course requirements and exam.
Is there an exam required?
Yes. Certification courses include an exam to assess understanding of the course material. The exam becomes available once required coursework is completed.
What happens if I don’t pass the exam?
If a participant does not pass the exam, retake options may be available depending on the course. Details are provided within the learning portal.
How long is my certification valid?
Certifications are valid for a defined period. The expiration date will be clearly displayed in your dashboard once certification is earned.
How do I renew my certification?
When a certification expires, it can be renewed by completing the designated renewal course available through the AFIC portal.
Will I receive proof of certification?
Yes. Upon successful certification, participants can download their official AFIC certificate directly from their dashboard.
Can I access my courses on mobile devices?
Yes. AFIC online courses are accessible on desktop, tablet, and mobile devices.
Who do I contact if I need help?
For technical issues or course-related questions, support is available through the Contact Us page or directly within the learning portal.
FAQs for Dealer Enterprise
Can dealerships purchase AFIC courses for multiple F&I managers?
Yes. Dealerships can enroll multiple F&I managers and teams through AFIC’s enterprise-level training programs.
How does dealership pricing work?
Dealership pricing is offered at the enterprise level and is customized based on:
- Number of F&I managers enrolled
- Course levels required (Foundation, Senior, Master)
- Training format (online, classroom, or hybrid)
- Certification and renewal needs
To receive pricing, dealerships must contact AFIC directly.
Can individual F&I managers purchase courses on behalf of a dealership?
No. While individual F&I professionals may purchase courses independently, dealership-wide training programs and multi-user access require enterprise enrollment through AFIC.
Are dealerships required to follow the course sequence?
Yes. The Foundation course is required before F&I managers can enroll in the Senior course. This ensures consistent baseline compliance knowledge across the dealership.
Can dealerships track F&I manager progress and certification?
Yes. Dealerships have access to portal tools that allow them to:
- View course enrollment and progress
- Monitor exam completion
- Confirm certification status and expiration dates
- Track renewal requirements
Are certifications renewable at the dealership level?
Yes. When a certification expires, F&I managers can complete the designated renewal course to maintain active certification. Dealerships can manage and monitor renewals through the portal.
Can AFIC training be customized for dealership groups?
Yes. AFIC can tailor training programs for dealer groups, regional networks, and multi-rooftop organizations to align with internal compliance standards and operational needs.
Are training programs available online and in person?
Yes. AFIC offers flexible delivery options, including:
- Online self-paced courses
- Instructor-led classroom training
Is AFIC training suitable for both new and experienced F&I managers?
Yes. AFIC programs are structured to support:
- New F&I hires requiring foundational compliance training
- Experienced F&I managers seeking advanced certification or renewal
Does AFIC provide legal advice?
No. AFIC training is educational in nature and does not constitute legal advice. Dealerships should consult their own legal or compliance advisors regarding specific regulatory matters.
How do dealerships get started?
Dealerships can contact AFIC through the Contact Us page to discuss training needs, enterprise pricing, implementation, and ongoing support.
FAQs for Refunds
Can I cancel my enrollment and get a refund?
To get a refund for an AFIC course, cancel within 72 hours, with less than 1 hour spent on the portal in total.
How much time do I get to finish a course?
You will retain your portal access for 6 months starting from the purchase date. If you do not complete your certification, you will be automatically un-enrolled.